Returns & Exchanges
At Smiffys, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for items in their original packaging. For hygiene reasons, certain products like hosiery, wigs, and makeup can only be returned if the seal remains unbroken.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original, unopened retail packaging including all headers and accessories to ensure a full refund.
Ship the Items
Print your prepaid shipping label or generate a QR code from the portal, then drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing