Frequently Asked Questions
Everything you need to know about shopping with Smiffys
How long does shipping take?
Standard delivery typically takes 3-5 business days, while express shipping options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, some items like hosiery and wigs cannot be returned once opened.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as sizing can vary between different costume styles and fashion fits.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.
Do you offer international shipping?
Yes, Smiffys ships to a wide range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on the destination country.